{"id":5056,"date":"2017-02-11T16:00:55","date_gmt":"2017-02-11T19:00:55","guid":{"rendered":"http:\/\/alcantara.pro.br\/portal\/?p=5056"},"modified":"2017-02-11T16:00:55","modified_gmt":"2017-02-11T19:00:55","slug":"qualificacao-dos-prestadores-de-servicos","status":"publish","type":"post","link":"https:\/\/alcantara.pro.br\/portal\/2017\/02\/11\/qualificacao-dos-prestadores-de-servicos\/","title":{"rendered":"Qualifica\u00e7\u00e3o dos prestadores de servi\u00e7os"},"content":{"rendered":"<p><span style=\"font-size: 14px;\">No meio corporativo e profissional, a qualidade \u00e9 um atributo que envolve aspectos qualitativos ou quantitativos percebidos pelo cliente ou usu\u00e1rio de produtos e de servi\u00e7os.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">A percep\u00e7\u00e3o da qualidade na presta\u00e7\u00e3o de servi\u00e7os difere em rela\u00e7\u00e3o a produtos, sendo estes de natureza material e facilmente identificada. O servi\u00e7o prestado tem caracter\u00edsticas que lhes s\u00e3o peculiares, com destaque para a sua intangibilidade, tornando a sua percep\u00e7\u00e3o de qualidade mais subjetiva do que objetiva.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">A presta\u00e7\u00e3o de servi\u00e7os necessariamente envolve relacionamento com o destinat\u00e1rio. \u00c9 a\u00ed que o cliente avalia diretamente a incorpora\u00e7\u00e3o de conhecimentos te\u00f3ricos, t\u00e9cnicos especializados e operacionais na presta\u00e7\u00e3o dos servi\u00e7os recebidos.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">O mercado vem experimentando os mais variados n\u00edveis de prestadores de servi\u00e7os. No meio cont\u00e1bil, jur\u00eddico, tecnol\u00f3gico e afins, a internet, aliada aos demais meios comunica\u00e7\u00e3o, eliminou as barreiras geogr\u00e1ficas, facilitando a entrada de concorrentes cada vez mais preparados. A qualifica\u00e7\u00e3o dos prestadores de servi\u00e7os vem se constituindo a cada dia em necessidade inarred\u00e1vel.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">A qualifica\u00e7\u00e3o profissional n\u00e3o \u00e9 a mera forma\u00e7\u00e3o convencional por meio da gradua\u00e7\u00e3o ou habilita\u00e7\u00e3o profissional, requisito b\u00e1sico para o exerc\u00edcio da atividade. Trata-se de conte\u00fado complementar \u00e0 educa\u00e7\u00e3o formal, din\u00e2mico, atualizado e aplic\u00e1vel no dia a dia. Essa qualifica\u00e7\u00e3o tem por objetivo a incorpora\u00e7\u00e3o de conhecimentos inovadores tanto no aspecto te\u00f3rico e t\u00e9cnicos quanto operacionais, visando melhorar a sua produtividade na presta\u00e7\u00e3o servi\u00e7os.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">Os prestadores de servi\u00e7os devem ficar atentos a muitos fatores envolvidos no relacionamento com o seu cliente, com destaque para \u00e9tica, confiabilidade, cortesia, comunica\u00e7\u00e3o adequada, empatia, agilidade, seguran\u00e7a e apar\u00eancia.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">Insisto que a qualidade, ou aus\u00eancia dela, est\u00e1 relacionada \u00e0s percep\u00e7\u00f5es do indiv\u00edduo. Procure atender aos fatores culturais de cada mercado, produto ou servi\u00e7o prestado. Supere as expectativas do seu cliente.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">Fonte: Jos\u00e9 Carlos Fortes [<a href=\"mailto:jc******@*************om.br\" data-original-string=\"rgmNbcfiM1GMHknUEiwMcQ==da5q5fk\/qoTeJQkt395Gzn00Vc2rK3Mux0pupYcqunRTRo=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" target=\"_blank\" rel=\"noopener\"><span \n                data-original-string='z6D7bfzp8c+dv2ZBSaO8iw==da5L1chjE8qlOmo90pWmp6yLPlsv\/lMg\/tquQWouzwmyLU='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>jc<span class=\"apbct-blur\">******<\/span>@<span class=\"apbct-blur\">*************<\/span>om.br<\/span><\/a>\u00a0&#8211; Vice-presidente do Sescap-CE] &#8211;\u00a0<a href=\"http:\/\/www.opovo.com.br\/jornal\/opiniao\/2017\/02\/jose-carlos-fortes-qualificacao-dos-prestadores-de-servicos.html\" target=\"_blank\" rel=\"noopener\">Jornal O Povo<\/a> (Fortaleza &#8211; 11\/02\/2017)<\/span><\/p>\n<p><span style=\"font-size: 10px;\">Cr\u00e9dito da imagem: <a href=\"http:\/\/www.cedefop.europa.eu\/files\/images\/understanding_qualifications_360_240.png\" target=\"_blank\" rel=\"noopener\">aqui<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No meio corporativo e profissional, a qualidade \u00e9 um atributo que envolve aspectos qualitativos ou<\/p>\n","protected":false},"author":1,"featured_media":5057,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84,167],"tags":[],"class_list":["post-5056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ensino-contabilidade","category-profissao-contabil"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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